Despite a global context of controlling, and even reducing, budgets, the public sector is evolving ever-more rapidly, propelled by the drive towards digital transformation (online administrative procedures, digital counter, cross-channel communication, etc.) and regulatory transformation (for example: RGPD, PES, @CTES, DSN, etc.).
At the heart of the challenges of this transformation, improving the quality of the relationship with citizens and public servants becomes a real priority.
Business Document’s customer communication management offer supports public sector stakeholders in their digital transformation strategy with regard to citizens and their agents.
Personalised and interactive communication in close proximity to citizens
Whether at national level, or in relation to regional and departmental councils, communities or public institutions, Bdoc Suite makes it possible to simply produce and personalise administrative documents for distribution by post and increasingly to integrate these into public service portals: administrative forms, civil status certificates, online certification or invoicing are available to citizens 7 days a week and on all media.
Up-to-date information, confirmation within regard to « Silence Implies Agreement », notifications by SMS or via social media establish a fluid, interactive and collaborative dialogue between the citizen and the public service agents.
With regard to Social Welfare, Bdoc Suite puts together the personalised documents sent to citizens (Disability, Childhood, Old Age…): notification mails, proposal for assistance or support, …
Simplifying the implementation of state projects to go paperless
Thanks to a simple integration into business applications, Bdoc Suite helps public sector stakeholders to simplify document exchanges in major tasks like SEP (Standard Exchange Protocol) to make supporting documents and invoices paperless and managing the electronic signature or @CTES for sending and checking certificates between local authorities and the State.
Data security and cost control
With Bdoc Suite, administration departments centrally manage document templates. They secure regulatory compliance whatever the document type and media being targeted and thus reduce update times and production costs.
Preparing the Smartcity of the future
The relationship of administrations with their citizens is just starting its revolution. Smart objects, OpenData and AI are already mapping out the Smartcity of the future, serving citizens who are ever more informed and connected.
In return, it calls for more vigilance regarding the protection of data, as recommended by the GDPR to be in force from 2018.
Bdoc Suite enables administrations to anticipate these changes at document level, by offering end-to-end visibility of the communication process, from the administrator to the information system, via agents and public service providers.
Success Story Ville de Lausanne
The Bdoc Suite 2017 offer is a scalable package that takes into account market developments and takes a major step towards mobility and cross-media: mobiles, tablets, social media, etc. It also aims to revolutionise the traditional business of desktop publishing by providing an opportunity to easily use new digital media to replace the traditional PDF.