Health Insurance Providers
In a rapidly changing sector with an increasing number of mergers, health insurance providers must modernise and streamline their infrastructures and their portfolio of applications while offering the appropriate responses to their members.
First and foremost, this calls for modern and personalised communication adopting the new expectations of mobility and immediacy: clear grids about rates and cover as well as statements for interactive services need to be accessible 7 days a week through member portals and mobile applications.
Business Document’s customer communication management offer enables you to respond to these strategic issues by placing members at the very heart of your communication.
Proximity and availability for the benefit of members
With Business Document platform, you can implement personalised, responsive and interactive communication for your members, according to your graphic charter or in white label or multi-brand format: certificates, reimbursement requests and third-party payment cards are available in « self-service » in the portals or sent on request by email.
You create a close relationship by adopting the new uses of your members.
The member at the heart of your digital communication
Thanks to Plateform Business Document, in their Members area or via email, your members interact with you through the documents exchanged: calls for membership payment, invoices, certificates and acceptance of quotations are sent out without delay and repayment statements include page navigation, sortable tables and graphics to provide modern, clear and rich information thanks to SmartBdoc.
These innovative documents modernise your relationship with your members.
Tailor-made tariff offers
The Business Document platform allows you to quickly develop and customise your supplementary health insurance offers for
your individual and corporate customers.
Your business managers can offer tailored and personalised responses by creating customised offers, for example
– Guarantee sheets for compulsory health insurance offers for employees (within the framework of the ANI law)
– Responsible » contracts, in accordance with the « 100% Health » reform (for optical and dental provisions and hearing aids).
Optimised management of special deals
The Business Document platform allows you to automate document management processes to reduce processing times.
Optimal integration of member data allows you to automatically apply your business rules to verify reimbursement conditions and ensure fast, relevant and personalised responses.
Document processes are streamlined and driven from end-to-end, reducing fixed processing costs and outstanding claims for healthcare organisations, while members receive their due reimbursements faster.
Success Story Masfip
The Bdoc suite offer already provided managers with cutting-edge features for their everyday work. Bdoc Suite 2017 goes even further in terms of communication with our members and end partners thanks to the email templates included in this version.
Success Story Prévifrance
In this context, the Bdoc solution was the most adapted and played a precursory role in our digital transformation