12 mars 2018
Is your primary focus an understanding of your contact people and their business contexts and issues?
Do you have strong customer service skills and do everything possible to provide solutions in line with the needs of your customers?
Proactive, rigorous and autonomous your assignments will include:
- Taking charge of incidents opened by customers;
- Diagnosing the application problem or the origin of the incident;
- Evaluating the incident and offering a solution in the case of an anomaly attributable to the software package;