Bdoc Suite is a complete Customer Communication Management (CCM) solution designed around a centralised document repository, a cross-media production and distribution environment and an interactive application for drawing up and managing customer documents and an environment of workflow and archiving of content.
Thanks to Bdoc Suite, companies implement a document process with end-to-end control for all incoming and outgoing company documents, addressing the needs of design, cross-media communication (email, SMS, smartphone, tablet, etc.), printing both on mass or on demand, automatically or in interactive mode as well as archiving and data processing requirements thanks to a configurable and efficient workflow.
The modules in the Bdoc Suite solution integrate very easily with business applications and/or external third-party tools and address each step of the customer communication and document management process:
- Bdoc Design : Document repository management and document template design
- Bdoc Web Design : Thin client application for designing document templates, addressing business designer profiles
- Bdoc Interactive : Thin client application for PC and touch pad for interactive writing and validation of customer documents
- Bdoc Production : A transactional and mass cross-media production environment integrating administrative , supervisory functions, processing and multichannel broadcasting.
- Bdoc Rflow: a comprehensive EDM module that supports capture, workflow and retrieval of documents and their associated data